Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the ticket or e–mail was submitted. If your issue calls for additional assistance from a server admin, we’ll forward the ticket or the e–mail to the person in charge, right away then leave a note to notify you that more time will be required for finding a solution. Furthermore if you take advantage of the Managed Services package, all of the server administration tasks included there will be performed whenever you like.
An Exceptional Help Desk Service
- We’ll be at your disposal 24x7 to respond to any inquiries that you may have connected to our Web Control Panel and any of the apps that we have installed for your convenience on the dedicated web hosting server. In case you also require support handling server management procedures, take a glance at our Managed Services package, which includes backup space, OS updates every week, server monitoring and restarting procedures, as well as installation and troubleshooting procedures.
A User–Friendly Help Area
We have provided our Web Control Panel with an exhaustive knowledge base, which includes exhaustive explanations of all its features and functions. Furthermore, we have created detailed video tutorials that will further explain to you how to carry out a given operation or resolve a typically encountered issue. All the how–to articles and the tutorial videos are easily reachable from every Web Control Panel section through the Videos and Help buttons located in the upper right corner.