24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you're a current customer and you have any kind of question or some difficulty, you will be able to contact us anytime, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any matters that require longer time to research and deal with. In contrast to many other website hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only one hour, which means that no matter what your trouble is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 support services even on official holidays. Your web sites will be available at all times and so will we. With various communication options, you'll be able to select the best method to get in touch with us and learn more about our services in case you do not have an account yet, or get assistance in case you're already among our customers. You'll be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with 1-hour response time guarantee, although it hardly ever takes more than 20 minutes to receive assistance regardless of the nature of the issue. With our customer and technical support services, we will be there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or forany problems and / or questions associated with the pre-installed software your server comes equipped with. In case you haven't acquired a VPS server plan yet, you can find out a lot more about our solutions by giving us a telephone call or by using the live chat service. For more technical problems, you can send an email message or open a trouble ticket through your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical answer time in most cases does not exceed 30 minutes. In case you need assistance with third-party software, you are able to use the Managed Services upgrade that you can include to every single VPS plan and our admins will assist you with any set up or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone when you run a whole server, that's why every single dedicated server that we provide comes with 24/7 support with one-hour response time guarantee regardless of the matter. The service is 100 % free for any problems with the server or the software that was installed from our administrators through the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you can send an email, and the actual answer time for either of these rarely exceeds 30 minutes because we have admins available 24 / 7. In case you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package through your billing Control Panel.